Our Millcreek shop is closed due to Covid-19.
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Check Out Continue Shopping

    Holiday Return Policy





    Orders (not including sale items or orders using a discount code) placed Nov. 21st - Dec. 24th have an extended return window until Jan. 8th. Return packages must be postmarked by Jan 8th to qualify for a return. If you have any questions about our policy please email info@qnoor.com with the appropriate order number so we can give you the best help possible.


     Return Policy 


    If your dress doesn’t work out, feel free to send it back, unworn and unwashed, within 14 days of receiving it (delivery date is day 1*) for a refund (shipping not included). Please include your order number so your refund can easily find its way back to you. No hard feelings. We can still be friends, right?


    Returned item(s) will be inspected for signs of wear, damage or use. If they don’t meet basic restocking standards, items will be shipped back with no refund, including shipping costs. Dresses with makeup markings that can be cleaned will have a $10 cleaning fee deducted from the refund. 


    Returns postmarked beyond the 14-day return window will be charged a $5 restocking fee and sent an in-store credit. Dresses purchased with this credit are final sales. Returns postmarked after 30 days will be returned to the customer. 


    Questions? Email us at info@qnoor.com


    In order to be fair to all customers, this policy is firm and we can't make any exceptions. By placing an order, you are agreeing to this policy.


    Opened packages of nylons do not qualify for a return.
    Any flaws must be reported within the 14-day window.


    All international orders, sale items, open house purchases, discount codes, and giveaway winnings are final. Any purchases made during a sale of any sort cannot be returned or exchanged. 

    Sale codes cannot be combined or added to orders retroactively. 



    Return Address:


    4014 S. Highland Dr. B

    Millcreek, UT 84124


    Once we have received your return, please allow 5-8 business days for your return to process and 5-7 business days after you receive your refund email for the money to appear in your account. 



    Sale codes apply to orders during the specified time only. We can not apply sale codes to orders placed before or after the sale. Sale codes must be applied to the order at the time of purchase. 



    *If the 14th day is a holiday or Sunday please consider day 15 as day 14.